We deliver to all the European Union (EU) countries as well as United Kingdom, Norway and Switzerland. Orders can only be delivered to countries where the hurtta.com online shop is currently available.

We aim to ship the products from our warehouse within 1-2 business days after receiving the order. If the order is placed during the weekend or a Finnish public holiday, please note that the order will be processed and shipped the next available business day. After the order has departed our warehouse, you will receive the order confirmation and tracking notification to the email which was used to place the order. All orders are dispatched from our warehouse in Kuopio, Finland.

Please note:

• Customers under 18 years old must have their parent's consent before making an order.
• Hurtta.com reserves the right to cancel the order if the product(s) is not available at the time of ordering.
• Free shipping for orders over 89€

 

For Finland specific shipping & delivery please go to our Finnish hurtta.com page: Toimitustavat - Hurtta – Hurtta.com

For Sweden specific shipping & delivery please go to our Swedish hurtta.com page: Transport & leverans – Hurtta.com

 

DHL

DHL is our primary shipping partner for all markets. We offer both standard and express shipping. The delivery time with DHL is approximately between 2-6 business days. Please see country specific delivery estimations below for both standard and express deliveries. 

Standard shipping delivery time per country

Destination	Business days
Austria	5
Belgium	2-3
Bulgaria	3-3
Cyprus	2-2
Czech Republic	2-2
Denmark	2-2
Estonia	3-3
France	2-2
Germany	3-4
Gibraltar	2-2
Greece	5-5
Hungary	2-2
Ireland (Republic of)	2-2
Italy	2-3
Liechtenstein	3-7
Lithuania	3-3
Luxembourg	3-4
Monaco	3-7
Netherlands	2-3
Norway	2-5
Poland	2-2
Portugal	3-3
Serbia	2-2
Slovak Republic	2-3
Slovenia	2-2
Spain	2-2
Sweden	2-2
Switzerland	5
United Kingdom	5-6

 

Express shipping delivery time per country

Destination	Business days
Austria	4
Belgium	1-1
Bulgaria	2-2
Cyprus	2-2
Czech Republic	1-1
Denmark	1-2
Estonia	1-1
France	1-2
Germany	1-2
Gibraltar	2-2
Greece	1-2
Hungary	1-1
Ireland (Republic of)	1-1
Italy	1-2
Liechtenstein	1-2
Lithuania	1-1
Luxembourg	1-1
Monaco	1-2
Netherlands	1-1
Norway	2-3
Poland	1-1
Portugal	1-1
Serbia	2-2
Slovak Republic	1-2
Slovenia	1-1
Spain	1-1
Sweden	1-1
Switzerland	4
United Kingdom	4

 

DHL FAQ (frequently asked questions): DHL eCommerce Tracking and Shipment Status FAQ - DHL Customer Service - Finland

 

SHIPPING FEES

For orders below the free shipping threshold:

• STANDARD shipping fee: 5 €
• EXPRESS shipping fee: 12 €

For orders above the free shipping threshold:

• STANDARD shipping fee: FREE
• EXPRESS shipping fee: 7€

 

If you have any further questions regarding our Shipping & Delivery, please check our partners, Global-E's, FAQ section here: Help Center

 

RETURN RIGHT

30 days time to return your order.

You can return the product(s) within 30 days after receiving the order. Please read our Return Policy and Instructions here.

Please note our return fee of 9 € which will be deducted from the order refund.

We do not exchange items. Please place a new order for the product you wish to receive and return the already received product back to Hurtta.com.

 

DUTIES & TAXES

The amount of duties & taxes applied depends on the value of the order and the destination country/location.

We offer the solution of prepaying duties and taxes that the checkout when placing the order. If prepayment is supported for your order, then you will be quoted as follows:

“Prepay xxxx for duties, taxes and fees now to guarantee no additional charges on delivery”

Select this option if you wish to prepay duties & taxes. Should you choose to use this option, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes).

Please note that any inspections and fees applied on imports to your country/location are beyond our control, should you decide not to prepay your taxes during checkout.

Please refer to our FAQ regarding "Customs, Duties & Taxes" for any further questions: Customs, Duties & Taxes – Article Categories – Global-e