1. GENERAL

These General Terms and Conditions ("General Terms and Conditions") apply to you when you order from us (“we”, “Hurtta.com”) as a consumer customer ("you", "customer") at our website www.hurtta.com (“online store”). We urge you to read these General Terms and Conditions carefully before placing an order in our online store.

To place an order in the online store, the customer must be at least 18 years old and have a permanent delivery address in the delivery area of ​​the online store. PO Box addresses, hotels or other similar temporary addresses are not considered as permanent addresses.

The customer must accept these General Terms and Conditions to place an order in our online store. By accepting the General Terms and Conditions, the customer agrees to comply with the General Terms and Conditions in full and at the same time explicitly agrees to the use of his / her personal data and cookies in accordance with Hurtta.com privacy policy, read more here https://hurtta.com/en/pages/privacy-policy

Ordering does not require customer registration.

We deliver to all the European Union (EU) countries as well as United Kingdom, Norway and Switzerland. Orders can only be delivered to countries where the hurtta.com online shop is currently available.

2. THE BINDING NATURE OF THE ORDER

Products are ordered from the online store by adding the products to the shopping cart and making a payment on the "Checkout" page of the online store. Our ordering policy allows you to check your order for errors before sending it to us. We encourage you to carefully review your order (quantity, size, colour, buyer’s contact information, etc.) on each page separately presented during the ordering process. You must provide a valid email address and telephone number to place an order in the online store.

An agreement is concluded when the customer completes the order and receives an order confirmation by email. The confirmation email contains information regarding price, possible delivery costs and ordered products, as well as other information required by applicable law.

3. PRICES AND PRODUCT INFORMATION  

The valid price is the price found on Hurtta.com website when ordering. All prices include VAT according to the tax rate of the product. The tax breakdown is shown at the Checkout and on the order confirmation. All prices are without prejudice and Hurtta.com reserves the right to change prices and to annul / cancel the transaction due to pricing errors.

The product price does not include any payment or delivery costs since the price is determined by the chosen payment and delivery method. Delivery and payment costs are shown in the online store at the Checkout immediately before sending the order and are charged in connection with the payment of the order.

Hurtta.com strives to keep the information on the price and product availability up-to-date and correct in the online store but does not guarantee nor is responsible for the accuracy of the information or the availability of the products. If the price in the online store is clearly incorrect, Hurtta.com reserves the right to terminate the contract. The price is clearly incorrect, at least when it differs significantly from the normal price level of a similar product or when the customer should have understood that there is a pricing error (e.g. if the price is EUR 0.00).

If it turns out that the product ordered by the customer has run out despite contrary information on the product availability, Hurtta.com will immediately notify the customer by using the contact information provided by the customer. If the ordered product is temporarily out of stock, Hurtta.com undertakes to reimburse the product price in full to the customer, and the transaction is considered cancelled for that specific product.

4. DELIVERIES AND DELIVERY PRICING 

For deliveries in Europe we use delivery partners GLS and DHL. With GLS standard delivery method the estimated delivery time is 3 – 7 working days and with DHL the estimated delivery time is 2 – 4 working days depending on the destination country. Your order will be shipped approximately within two business days from the order date. Delivery times are based on the date of dispatch - not the time of ordering.

You will receive the order confirmation to your email after the order is completed. In case you do not receive the order confirmation to your given email, contact our customer service team using the contact form. We also recommend to check your Spam mail, Junk mail or Promotion folder; you might find your confirmation email in one of these folders.

Hurtta.com reserves all the rights to change the chosen delivery method (e.g. choose more affordable method of shipment if the selected delivery method is not suitable) or the mode of transport if we see that it improves the service or the chosen delivery method cannot be used for delivery, e.g. due to shipment size, weight or content.

We are not responsible for delays caused by our logistic partners’ delivery disruptions or for changes in delivery or storage times.

5. PAYMENT METHODS 

The accepted payment methods in Hurtta.com web shop are all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal and Apple Pay. All our payment methods are fully secure. All personal information (such as payment information, email and address) and payment details are protected by encryption and by an additional authorization process.

6. RIGHT OF WITHDRAWAL, REFUND AND EXCHANGE 

Hurtta.com complies with the Consumer Protection Act and the Finnish Competition and Consumer Authority's e-commerce guidelines. E-commerce sales are distance sales within the meaning of the Consumer Protection Act. The customer has the right to cancel any distance sales agreement by a cancellation notice given no later than thirty (30) days after the receipt of the product. This means that you can familiarize yourself with the product at home / try the product, if necessary, as you would normally do in a shop. If the product does not fit or meet your expectations, you are entitled to return the product within 30 days of receiving your order.

To return your order, please visit Global-E Return Portal and complete the return form. Once submitted, you will receive a return label via email. Print the label, attach it to the parcel, and either drop it off at your nearest DHL service point or schedule a home pick-up.

Note: If you use a different return method, we are not responsible for the return costs.

Keep a copy of the return receipt until Hurtta confirms that the parcel has been received. Please note that a return fee of 9€ will be deducted from your refund.

If the order is cancelled by using the customer’s right of withdrawal, the customer must return the products within thirty (30) days of sending the cancellation notice in accordance with the company's return instructions.

The returned product must be unused, in unaltered condition and in condition for resale. The product must be shipped well-packaged, in good condition and preferably in its original box and / or packaging. The customer is responsible for any decrease of value, and Hurtta.com has the right to deduct an amount corresponding to the depreciation of the product in comparison with the original product from the refundable amount. We always inform the customer about this separately.

Read more about the return policy here.

Refund

When a customer cancels an order made in the online store, Hurtta.com will refund the payment and attempts to use the same payment method used by the customer in the original purchase transaction, unless otherwise agreed. We will deduct 9€ return fee from the refundable amount. The refund does not cover any additional costs caused by other than the standard delivery method offered to the customer. If only part of the order is returned, delivery costs will not be refunded and we will charge the 9€ return fee also from partial return.

Hurtta.com will in cooperation with the payment service provider refund the paid amount to the customer without undue delay, but no later than thirty (30) days after receiving the customer’s cancellation notice, If the purchased product is returned to Hurtta.com as described above. However, Hurtta.com may postpone the refund until Hurtta.com has received the product or the customer has provided proof of the return (e.g. delivery certificate).

For non-collected packages, we charge an extra 9€ return fee, which will be deducted from the amount returned to you.

Product exchange

Products purchased from the online store will not be exchanged for another product in the online store. If you want to change the product, you will have to place a new order, and return the product you have already received from us.

7. PRODUCTS DAMAGED DURING TRANSPORT

If the package has been damaged during transport and if the ordered product(s) have been damaged, please make a damage report immediately at the collection point. Contact our customer service and we will provide you with a replacement product.

8. COMPLAINTS 

If the customer has been delivered the wrong product, the wrong number of products or the product is damaged, the customer must notify Hurtta.com immediately through to the reclamation form.

9. FORCE MAJEURE

Hurtta.com is not responsible for any obstruction, impediment or delay in the delivery of the order due to a circumstance beyond Hurtta.com’s control, such as war, natural disaster, export or import ban, government decision, disturbances of public transport or other similar circumstances that hinder or prevent the Company.

10. PROCESSING OF PERSONAL DATA

Hurtta.com processes personal data according to the requirements of personal data legislation in force at the time. Further information on the processing of personal data can be found from Hurtta.com privacy policy https://hurtta.com/en/pages/privacy-policy

11. INTELLECTUAL PROPERTY RIGHTS 

All content on this website is property protected by the copyrights of Best Friend Group Oy and / or its subsidiaries. By using the website, you agree to the following terms of use: All text, photographs, trademarks, logos, product information and codes on these websites are the property of the Best Friend Group Oy and / or its subsidiaries. Reproduction, transfer, distribution, or retention of content on the website is prohibited without the explicit prior written consent of Best Friend Group Oy.

12. COOKIES

Hurtta.com uses cookies on its website. Cookies or other similar technologies on the website can be used to collect information on the customer's end device or use of the website, such as information from which website the customer has visited Hurtta.com, which browser the customer uses or when and which sections of the website the customer has browsed. A cookie is a small text file that can be sent to a customer's end device through a website.

For example, cookies allow processing the number of users of the website and other information related to the use of the website. With the help of the obtained information, the use of the website can be analysed and developed to be better and more individual for the customer.

The customer can block cookies if preferred by changing the browser settings. However, the customer should be aware that blocking or deleting the use of cookies may affect the use of the website or certain sections or functions thereof, or even block the functions altogether.

13. DISPUTE RESOLUTION

Disputes and disagreements arising from these general terms and conditions are governed by Finnish law.

The parties shall strive to resolve their differences primarily through negotiations. If no amicable settlement is reached, the disputes will be settled in the Helsinki District Court in Finland. The customer may also take the dispute to the competent district court determined by the customer’s domicile or the Consumer Disputes Board.

CONTACT INFORMATION

Hurtta / Best Friend Group Oy
Customer Service
PO Box 1769
70461 KUOPIO
Phone: +358 17 6811 800
Fax: +358 17 6811 821
email: customerservice@hurtta.com