This accessibility statement explains how the Hurtta.com online service complies with the Act on the Provision of Digital Services, what shortcomings there are in its accessibility and how you can give us feedback on accessibility issues. 

This service is provided by Hurtta.com. We want as many users as possible to be able to use our digital services. We take accessibility into account in the development of our digital services. 

How accessible is the service?

This service partially meets the A and AA level accessibility criteria required by law (WCAG criteria 2.1 and 2.2). The service has some accessibility deficiencies, which are described in more detail below.

Did you notice any shortcomings in accessibility?

We are constantly striving to improve the accessibility of the service. If you find any issues that are not described on this page, please report them to us and we will do our best to correct the deficiencies. We will reply within 14 days.

You can contact us using the contact form or by email at customerservice@hurtta.com.

Accessibility monitoring

The Finnish Transport and Communications Agency Traficom monitors the implementation of accessibility requirements. If you are not satisfied with the response you have received or do not receive a response at all within two weeks, you can give feedback to the Finnish Transport and Communications Agency Traficom. Traficom's website provides detailed information on how to file a complaint and how the matter will be processed.

Finnish Transport and Communications Agency Traficom

Digital Accessibility Supervision Unit

www.saavutettavuusvaatimukset.fi

saavutettavuus@traficom.fi

Telephone switchboard 029 534 5000

More detailed information on technical accessibility

The service is not yet fully accessible.

Content or functions that are not yet accessible

General issue

• The online service contains informative images that do not have a sufficiently descriptive text alternative. Some images do not have any alt text at all. In addition, the online service contains decorative images that are not marked as decorations, and thus they cause unnecessary noise for screen reader users. (WCAG 1.1.1)
• The online service contains headings that have insufficient contrast with the background. (WCAG 1.4.3)
• Some functionalities are not accessible at all with the keyboard. These include pausing some videos, checking checkboxes on certain forms, and the Size Chart button on product pages and certain actions in the Size Chart modal. (WCAG 2.1.1)
• Keyboard focus indicator is not visible on all elements. (WCAG 2.4.7)
• The language of all texts and links is not marked correctly, which means that screen readers may read the content with the wrong language pronunciation. (WCAG 3.1.2)
• The web service contains some links and buttons with inaccurate names. (WCAG 2.4.4, 2.4.6)
• The service contains buttons, links and tabs that are not marked as functional at all, as well as buttons that are incorrectly marked as links. There are also other similar role errors in the service. (WCAG 4.1.2)
• The screen reader does not indicate the state of all elements correctly or at all (for example, whether a menu button or accordion is open or closed, which tab is active, or which checkbox is checked). In some situations, a button's expanded state does not match its name (for example, an expanded cancel or hide button). (WCAG 4.1.2)
• The service has some buttons and button-like elements that do not have any accessible name. (WCAG 4.1.2)
• Screen readers do not always provide sufficient feedback on changes on the page and the success of functions. (WCAG 4.1.3)

Structural issues

• The order in which the content is read by screen readers is wrong in some places. For example, on some pages, the experience of a sighted user and a screen reader user with visual impairment differs significantly, making some buttons (such as the Size chart on the product page and the Read more on the All products page) difficult to understand with a screen reader. At checkout and on the order thank you page, important content is located after the footer. On some pages, videos are above the related headings. (WCAG 1.3.2, 2.4.3)
• The focus order is sometimes illogical, especially in navigation, sometimes when moving from one page to another, in forms, and after certain actions performed by the user. Also, focus is not always locked in moal dialogs. The service also has some in-page links and buttons that do not work for screen reader and keyboard users. (WCAG 2.4.3)
• The page titles of some individual pages are not descriptive enough. (WCAG 2.4.2)
• The online service has headings that have not been programmatically marked as headings. In addition, there are some texts and links in the service that are not headings, but they are marked as headings. The heading levels of some headings are the wrong way around in relation to the logical hierarchy. (WCAG 1.3.1)
• Not all headings and accessible section names are descriptive (e.g., at checkout and on the order confirmation page). Sections have not always been used appropriately to group content. (WCAG 2.4.6, 1.3.1)
• Some lists and tables are incorrectly marked from the perspective of the users of assistive technologies. Additionally, on the order confirmation page, the table uses visually hidden column headers that are not user-friendly. (WCAG 1.3.1)
• In some situations, the screen reader experience is noisy and confusing. Screen readers may repeat some information unnecessarily (e.g., in the language and region selectors), omit some individual elements, read extra elements (e.g., in the search filter view), and read information out of context (e.g., search suggestions heading without suggestions in NVDA's browsing mode). The meaning of certain buttons that only change the visual view is not explained to the screen reader user. (WCAG 1.3.1)
• In some situations, the screen reader reads the texts of several elements when focusing on a certain functional element, which makes it difficult for the user to perceive where the focus actually is. (WCAG 1.3.1)

Multimedia and moving content

• There are videos on the online service that do not have captions. (WCAG 1.2.2)
• Some of the videos in the online service contain visual information that does not appear in the audio track of the video or in the body text of the page in question, and these videos do not have audio description. (WCAG 1.2.3, 1.2.5)
• There are some blinking links in the web service that cannot be stopped or paused. (WCAG 2.2.2)
• The service has background videos and carousels that cannot be stopped, paused or hidden. (WCAG 2.2.2)

Forms

• The minimum and maximum sliders and spin buttons in the price filter do not have labels. (WCAG 3.3.2)
• Some forms do not provide the user with a known suggestion for fixing an error. (WCAG 3.3.3)
• Form fields are not always associated with the related labels (the name of the field or control, information about which question the radio group answers) or possible units (euros, centimeters, etc.) This means that they may not be read aloud, for example, when navigating with the tab key. (WCAG 1.3.1)
• In checkout radio button groups, the sequence number of a specific radio button in the group and the total number of radio buttons in the group are read incorrectly with a screen reader. (WCAG 1.3.1)

Viewing products

• The product cards have two links for each product, which slows down navigation. (WCAG 1.3.1, 2.4.3)
• On the page of an individual product, the differences between the product images are not clear to the screen reader, because the images taken from different angles have the same alt texts. The connection between product images and their magnification buttons may also remain unclear to the screen reader user. Magnification buttons don't have names, and the user does not get feedback when using them. (WCAG 1.1.1, 1.3.1, 4.1.2, 4.1.3)
• In the size chart, the recommended sizes stand out from the other sizes only visually. Also, the sizes that are unavailable are only marked with a visual symbol. (WCAG 1.3.1, 1.1.1) 

Other issues

• The cookie notification covers the entire page on mobile. If the user takes the focus to other content on the page, the focus will be hidden under the cookie notification. (WCAG 2.4.11)
• The button that takes the user to customer reviews on an individual product page may not work properly for sighted voice control users. You can try the accessible name "5.00 stars" in the command. (WCAG 2.5.3)
• Checking a checkbox on the order confirmation page immediately allows sending news and offers to the user’s email without a separate confirmation button. (WCAG 3.2.2, 4.1.2)
• Some elements are implemented in violation of the HTML specification. Users are not significantly affected by this issue. (WCAG 4.1.1) 

How have we tested accessibility?

The observations in this accessibility statement are based on a third-party assessment of whether the service meets the requirements defined in the law.

The service has been published on 27.4.2021.

This statement was prepared on 27.6.2025.

The statement was last updated on 27.6.2025.

Act on the Provision of Digital Services (306/2019)

Accessibility requirements website